EXPERIENCE SEEKER CANCELLATION POLICY
Can I Cancel My Experience Reservation?
Standard Cancellation Policy
For a full refund, cancel at least 7 days before the Experience is scheduled to start or within 24 hours of purchase.
Cancellation Policy for ExploringNotBoring Multi-Day Experiences
Multi-day Experiences take place over multiple days and include overnight stays. For these adventures, you can receive a full refund if you cancel at least 30 days before the Experience is scheduled to start, or within 24 hours of purchase.
You can reschedule the date or time of your Experience (or add or remove Seekers) within 24 hours of booking, and up to 72 hours before the Experience is scheduled to start.
If you reschedule an Experience, the cancellation policy is based on the original purchase time and original start date of the Experience.
Cancellations Related to Identification
Some Experiences require the primary booker to provide ID before attending. If you don’t complete this process within 3 days of purchase, the entire reservation will be canceled and fully refunded.
Cancellations Due to Weather
If weather creates a safety concern, either before or during the Experience, the Partner may cancel the Experience. If this happens, you will be fully refunded.
Cancellations Due to an Emergency
Refer to the Extenuating Circumstances Policy if you need to cancel due to an emergency. We may ask you to provide documentation.
Cancellation Policy for Partners
If you’re a Partner, refer to the Experience Partner Cancellation Policy.